We recently received the results of our most recent Member Satisfaction Survey, and the insight respondents provided was very informative. Pittsford FCU members continue to score their Credit Union near the top of all participating credit unions in categories across the board, including courtesy, accuracy, and response time. Respondents also indicated that our overall service levels remain very, very high, and our Lending Service continues to improve (this is the fifth consecutive survey with an improved Loan Team Service score).
We are delighted with the results, and sincerely appreciate the time respondents invested to respond. If you did not receive an invitation to participate, please know that the process is random, and you may receive a request to complete a survey in the future.
When asked to rank interest in current services we offer, 24-hour deposit ATMS, Car Fax Reports (used car condition reports), and Online Loan Applications were the clear leaders. Additionally, mixed denominations of currency in our ATMs, ATM surcharge refunds, and mobile control for plastic cards were the services under consideration that were of most interest to those completing the survey. Watch for additional information about new services soon.
One of the most rewarding elements when reviewing the survey results are the comments submitted when responding to “Why did you just give (whatever score) in response to ‘Would you recommend Pittsford FCU to family and friends?’”. Here are a few examples:
“All of my family has used PFCU for years. PFCU is highly dependable, trustworthy, helpful and convenient.”
“Excellent range of services, knowledgeable staff, local company, can talk to a real person at any time, ease of access with mobile banking.”
“The friendliness of your staff as well as your awesome loan rates. I have already recommended you to family and friends and some have already followed through and become members! They are already happy that they did.”
The survey report includes, literally, over 200 similar comments, and it’s a pleasure to read each one.
We are grateful for the feedback and will continue to do our best to earn your trust and support. Should you have any questions or concerns about the survey, or Pittsford FCU’s performance, please reach out to Brian Scudder, General Manager.