Zero Liability

Zero Liability

What is the Zero Liability policy?

100% protection for you. Visa's enhanced policy guarantees you maximum protection against fraud. You now have complete liability protection for all of your card transactions that take place on the Visa system. Should someone steal your card number while you're shopping, online or off, you're protected-you pay nothing for their fraudulent activity.

When did the policy go into effect?

Your Zero Liability policy took effect April 4, 2000.

How is your new Zero Liability policy different from the old policy?

The former policy required that you report fraudulent activity within 2 business days of discovery. After this 2-day period, you could be held responsible for up to $50 of the unauthorized charges. The new Zero Liability policy optimizes consumer protection by removing the 2-day reporting requirement and eliminating all consumer liability for transactions made over the Visa network.

Does Zero Liability extend to my offline transactions?

Yes. The policy covers all of your Visa transactions that are processed over the Visa network-online or off. The only transactions that are not covered under the Zero Liability policy are commercial card, ATM or non-Visa branded PIN transactions.

Are all Visa cards processed over the Visa network?

All Visa credit card transactions and the majority of debit transactions are processed over the Visa network.

Are my Visa debit card transactions that are processed over another network not covered by this policy?

All Visa network transactions are covered. As for the transactions on other networks, that decision is left to the card-issuing bank. Issuing banks have the option of extending the same protections afforded by Visa's Zero Liability policy.

Does the Visa Zero Liability policy apply to international cardholders?

No. The Visa Zero Liability policy applies only to cardholders whose Visa cards are issued by a U.S. financial institution.

What can I do to protect myself from card fraud on the Internet?

Simply follow our online shopping tips: Shop with merchants you know and trust. Be sure to read delivery and return policies and privacy statements. Always use a secure browser and look for signs of security (e.g., secure url [https://] or locked padlock) so you know you're shopping in a secure environment. Never send payment information via email. Never provide your card number as proof of age. Keep a record of your transactions. Pay with your Pittsford FCU credit or account access card. Take your time and have fun.

Who is liable when fraud is perpetrated?

You are not liable. Consumer protection varies from country to country and from region to region. In card-not-present transactions (mostly mail order and Internet purchases) Merchant banks are responsible for any charge-backs. Generally, these charges are passed from the bank back to the merchant. 

Why is Pittsford FCU and Visa promoting Zero Liability?

Pittsford FCU and Visa wants to make sure that you know that it's never been safer to shop online!-despite all of the recent attention to Internet security. Overall card fraud continues to decline, but the Internet is a relatively new area and Visa has always been at the forefront with opening new markets and making them safe for you. As always, Pittsford FCU and Visa are looking out for your security.

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