Plastic Card Assistance


Card Lost or Stolen

Visa Platinum, Visa Debit or ATM Card
  • During business hours
    • Call the credit union directly at (800) 836-8010 or (585) 624-7474
    • We will disable the lost or stolen card and order a replacement
  • Anytime, including after hours and holidays
    • Option 1 - Use telephone banking (585) 624-7670
    • Option 2 - Visit ReportMyCards.com
    • Option 3 - Call our 24 hour Lost/Stolen emergency service at (800) 682-6075
    • Remember, each of these options only disables your lost or stolen card. You must also contact the credit union to order a replacement card.

Declined Visa Transactions

Visa Platinum or Visa Debit Card
  • During business hours
    • Call the credit union directly at (800) 836-8010 or (585) 624-7474
  • After hours and holidays
    • Call our 24 hour Transaction Assistance emergency service at (888) 526-0404

Card Activation

Visa Platinum or Visa Debit Card
  • During business hours
    • Call the credit union directly at (800) 836-8010 or (585) 624-7474
  • Anytime, including after hours and holidays
    • Option 1 - Call card activation at (800) 411-6390
    • Option 2 - Visit ActivateMyCards.com (requires the card number)

Account balance and transaction history

Visa Platinum, Visa Debit or ATM Card
  • During business hours
    • Call the credit union directly at (800) 836-8010 or (585) 624-7474
  • Anytime, including after hours and holidays
    • Option 1 - Access your account via internet banking
    • Option 2 - Use telephone banking (585) 624-7670

For International Inquiries

Refer to the VISA Global Customer Assistance Toll-Free Numbers