Now Available: Security Upgrades to Your Online Account.
Frequently Asked Questions
Why am I being ask to go through this security upgrade? We are upgrading the overall security of your Internet Banking experience. It is our commitment to keep your accounts safe, while adopting the latest security requirements provided by the government. The new user authentication process complies with best industry practices on how to protect you and your finances.
Why am I being asked to enter my phone number and email address? Don 't you already have those? Yes, we do. But this is a very specific use - the next time you log in from a computer you haven 't registered, our system will have to send you a one-time passcode. You 're setting up the various places that OTP can be sent.
I don 't have a phone available right now. Can I still go through this process? Yes, you can select to have the code sent via email.
Do I have to have a cell phone to complete this process? No, you can use any phone that accepts calls or texts. You can also select to have the code sent via email.
What happened to challenge questions? The federal regulators do not consider challenge questions to be as secure as a one-time passcode. The security of your accounts is of upmost importance to us, so we are moving to a one-time passcode.
Why am I being asked to register my computer? What does that mean? If you 're on your personal computer, you should register it. So next time you log in, you won 't see a challenge screen or have to enter a one-time passcode. If you 're on another computer, don 't register it. That way nobody can access your account, even if they 've learned your username and password.
Is there any problem with the security of my bank account? No, there isn 't. There are new rules for the username and password which must be met due to our security standards. If your previous username and/or password do not meet that criteria, then you will be prompted to change them.
Will I have to do these steps again if I use a different computer or device to access Internet Banking later? No, the registration is a one-time process. However, when you log into Internet Banking from a different computer or device next, you 'll be sent a one-time passcode that you must enter. The passcode will go to the phone number you set up now, and verifies that you are you, not a fraudster trying to get into your account.
I don 't have time to do this right now. Can I just get into my account and do this process at a later time? We understand that you 're pressed for time. However, we cannot bypass this upgrade process for you - it's required now to access your account. It will just take a few minutes. Let me walk you through it.
I 'm trying to get into Internet Banking using IE, but I 'm seeing a message that my browser needs updating. Why? For security reasons, Internet Banking doesn 't support IE browsers below IE 8. You 'll need to follow the instructions on screen to update your browser.
What about Chrome or Firefox - do they work? Yes, you can choose to use one of those browsers instead of upgrading IE.