NOTICE: In an effort to enforce recommended social distancing, both branches offer several different ways to transact. Remote deposit, ATM and night drop remain great ways to complete your transactions, however, our branches are now open during regular hours of operation for in-person transactions as well. Thank you for your patience and understanding.
While we continue to encourage members to use remote means for common transactions, our branches are now open during our typical hours of operation. Masks are required for those visiting our branches, barriers have been installed for everyone’s protection, and we continue to follow a regimen of cleaning and social distancing practices to reduce the risk of infection. We sincerely appreciate our members’ understanding, patience and anticipated cooperation as we continue to work through this set of challenges together. Thank you.
If you’ve experienced income interruption as a result of our region’s response to COVID, we continue to offer special options designed to help. Please contact us at LoanRelief@PittsfordFCU.org to begin the process.
Our branches remain closed to walk-in traffic, however, we continue to accommodate urgent needs through special request appointments. We are evaluating options that would allow for us to safely allow additional visits from our members, and our planning and preparation should be complete soon. Please watch this page for further updates regarding an eventual reopening of our branches. Until then, please continue using our various remote service options – we appreciate those that have given “new ways to bank” a try. Thank you.
We continue to maintain normal operations, absent typical public access to our branches. We appreciate everyone’s continued tolerance of required social distancing practices, and we continue to welcome your feedback and suggestions. We are here to help our members and continue to offer emergency assistance and loan relief where needed. Also, we’ve adjusted our Hours of Operation, just slightly, effective June 1: Monday – Friday, 9:00 AM to 4:30 PM. Thank you for your continued support and understanding.
As our community adapts to COVID-19 and its far-reaching impact, Pittsford FCU remains ready to help members in need. Please share with us your ideas and/or your feedback regarding how we’ve adjusted in response to COVID-19 by sending a message to: COVID@PittsfordFCU.org. Thank you.
Effective April 1, in recognition of the economic impact of COVID-19, loan payment late fees have been suspended for at least 90 days.
If you are experiencing COVID-19 related financial hardship, including loan payment difficulty, please call us at (585) 624-7474 or (800) 836-8010 or send a message to LoanRelief@PittsfordFCU.org . As always, please remember not to send any sensitive personal or account information via email. Thank you.
During this time of rapid learning and changes to prevent the spread of COVID-19 (and all communicable infections), we’re working to keep our members and team members safe by increasing our daily disinfection routines, encouraging sick members and team members to stay home and reminding everyone to practice sound hygiene with frequent hand cleaning and good habits (such as sneezing into a tissue, eliminating handshakes/hugs and refraining from touching your face).
In an effort to help protect our team members, members, and our community as a whole, Pittsford Federal Credit Union encourages the use of ACH Direct Deposit or remote/mobile deposit, plus our night drop and deposit-enabled ATMs at either branch (both of which are available 24/7).
We encourage all members seeking a loan approval to apply online or via telephone. Members or new members seeking to open an account or accounts may do so, in many instances, online as well. Our Member Service Center can provide necessary answers and information over the telephone, via email or secure chat. Reducing face-to-face contact is, currently, in everyone’s best interest, and we appreciate your understanding and cooperation.
If you do need to visit either of our branches, please consider keeping what may seem to be an atypically large amount of space between you, other members and our team members. Currently, a recommendation of 6 feet seems prevalent in the information we’ve reviewed. Consider bringing your own pen for writing out your check and/or deposit slip so that there is less sharing. And, we’ve decided to change something for which we’re relatively famous – the candy bowl will be removed from both branches for the time being.
We will continue to adjust our approach as new information and recommendations are provided by local authorities. Again, thank you for your help in achieving the best outcome for our entire community. We look forward to a day when we can return to welcoming our members with open arms and a full bowl of Tootsie Rolls.
Brian D. Scudder