COVID 19 Updates

COVID 19 Updates

NOTICE: In an effort to enforce recommended social distancing, both branches are closed – exception appointments are available. Please use our remote deposit, digital banking, night drop or Deposit-Ready ATMs, or call us during normal hours of operation. Thank you for your understanding.


Effective April 1, in recognition of the economic impact of COVID-19, loan payment late fees have been suspended for at least 90 days.


If you are experiencing COVID-19 related financial hardship, including loan payment difficulty, please call us at  (585) 624-7474 or (800) 836-8010 or send a message to .  As always, please remember not to send any sensitive personal or account information via email.  Thank you. 


During this time of rapid learning and changes to prevent the spread of COVID-19 (and all communicable infections), we’re working to keep our members and team members safe by increasing our daily disinfection routines, encouraging sick members and team members to stay home and reminding everyone to practice sound hygiene with frequent hand cleaning and good habits (such as sneezing into a tissue, eliminating handshakes/hugs and refraining from touching your face).

In an effort to help protect our team members, members, and our community as a whole, Pittsford Federal Credit Union encourages the use of ACH Direct Deposit or remote/mobile deposit, plus our night drop and deposit-enabled ATMs at either branch (both of which are available 24/7).

We encourage all members seeking a loan approval to apply online or via telephone.  Members or new members seeking to open an account or accounts may do so, in many instances, online as well.  Our Member Service Center can provide necessary answers and information over the telephone, via email or secure chat. Reducing face-to-face contact is, currently, in everyone’s best interest, and we appreciate your understanding and cooperation.

If you do need to visit either of our branches, please consider keeping what may seem to be an atypically large amount of space between you, other members and our team members.  Currently, a recommendation of 6 feet seems prevalent in the information we’ve reviewed.  Consider bringing your own pen for writing out your check and/or deposit slip so that there is less sharing.  And, we’ve decided to change something for which we’re relatively famous – the candy bowl will be removed from both branches for the time being.

We will continue to adjust our approach as new information and recommendations are provided by local authorities.  Again, thank you for your help in achieving the best outcome for our entire community.  We look forward to a day when we can return to welcoming our members with open arms and a full bowl of Tootsie Rolls.
Brian D. Scudder
General Manager

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